Return & Refund Policy
Return & Refund Policy
Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a return or exchange. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
How to Initiate a Return
- Email us at support@therelievoo.com with your order number and reason for return.
- Our team will respond within 24-48 hours with return instructions.
- Ship the item back to us using the provided return label.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.
Exchanges
If you would like to exchange an item, please contact us and we will arrange it for you.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos. We will arrange a free replacement or full refund.